Refund and Returns Policy
Introduction
At StoryForge, we are committed to customer satisfaction. Given the digital nature of our products, which include software tools for building visual novels, background art packs, character sprites, and interactive dialogue scripting tutorials, we handle returns and refunds as follows:
Digital Product Refund Policy
Eligibility for Refunds:
- Refunds are only eligible for digital products within 14 days of purchase.
- To qualify for a refund, customers must experience technical issues that prevent the product from functioning as advertised and cannot be resolved by our support team.
- Refunds are not provided for products that do not meet personal expectations or are purchased by mistake, given the complete descriptions and previews provided.
Process for Requesting a Refund:
- Contact Support: To initiate a refund, please contact our support team at support@storyforge.com with your order number, the product name, and a detailed description of the issue.
- Technical Assessment: Our team will work with you to attempt to resolve the issue. Documentation of the problem (screenshots, error messages) will be required.
- Refund Decision: If the issue cannot be resolved and is confirmed to be a fault of our product, a refund will be processed. Refunds will be credited back to the original method of payment within 7-10 business days.
Returns Policy
Due to the digital nature of our products, returns are not applicable. Once a product is purchased and delivered via download, it is considered “used” and cannot be returned or exchanged. We encourage customers to review product details thoroughly before making a purchase.
Exceptions
The only exception to our policy is in the case of duplicate purchases. If the same digital product is accidentally purchased more than once, please contact our support team immediately for a refund of the duplicate transaction.
Contact Us
Your satisfaction is our priority. For questions or concerns regarding our Refund and Returns Policy, please contact us at support@storyforge.com. We are here to support your journey in creating engaging and immersive visual novels.